Support
Find answers to common questions or reach out to our team. We are here to help you get the most out of Print Manager Pro.
We typically respond within one business day.
Common Topics
How do I create an account?
Visit the sign-up page and register with your email, Google, or Apple account. You will be prompted to create a company profile during onboarding.
How do I add my first filament spool?
Navigate to Inventory in the sidebar, then click "Add Spool." Enter the brand, material type, color, weight, and purchase price. The app will automatically track remaining filament from there.
How do I add my first printer?
Go to Printers in the sidebar, click "Add Printer," and fill in the make, model, and specifications. Once added you can start logging maintenance events and print jobs.
How do I update spool weight?
Open a spool's detail page and use the Quick Weight Update button. Enter the current total weight (including the empty spool). The app calculates remaining filament automatically by subtracting the spool weight.
What are QR codes used for?
Each spool can have a QR code generated from its detail page. Print and attach it to the physical spool so you can scan it with your phone to quickly pull up the spool's details and update its weight.
How do low stock alerts work?
When a spool drops below 10% remaining filament its status changes to "low" and a banner appears on the dashboard. Pro users also receive daily email notifications for any low-stock spools.
How do I log a maintenance event?
Open the printer's detail page and click "Log Maintenance." Choose the event type (cleaning, nozzle change, lubrication, etc.), add optional notes and cost, then save. Events appear on a timeline view.
How are print hours tracked?
Print hours are accumulated from completed print jobs assigned to that printer. Each time you log a finished print job with a duration, the printer's total hours are updated automatically.
How are costs calculated?
The pricing calculator factors in material cost, electricity, printer depreciation, labor (setup, post-processing, packaging), packaging materials, and overhead. Each component can be customized for your operation.
How are platform fees handled?
Select your sales platform (Etsy, Shopify, Amazon, eBay, or In-Person) and the calculator applies the correct fee structure. Etsy includes listing, transaction, and payment processing fees. Shopify and eBay apply their respective transaction rates. Amazon uses a referral fee percentage.
What does net revenue mean?
Net revenue is calculated as subtotal plus shipping charged, minus platform fees and payment processing fees. Tax collected is excluded because it is a pass-through to the government, not actual revenue.
What plans are available?
Free gives you up to 5 spools and 1 printer with basic features. Pro ($9.99/month) unlocks unlimited spools, up to 10 printers, analytics dashboard, low stock email alerts, CSV data export, and unlimited history.
How do I upgrade or downgrade?
Go to Billing in the sidebar to manage your subscription. Plan changes are handled through RevenueCat and take effect immediately. If you downgrade, you keep access to your current tier until the end of the billing period.
How do I cancel my subscription?
You can cancel anytime from the Billing page. On iOS, manage your subscription through the App Store. On the web, cancellation is handled through the billing portal. Your data is preserved and you revert to the Free tier at the end of your billing cycle.
What data can I export?
Pro users can export filament inventory, usage history, printer details, maintenance logs, and print job records as CSV files.
Is data export available on the Free plan?
CSV export is a Pro feature. Upgrade to Pro from the Billing page to unlock data export along with other advanced features.